Returns & Exchanges Policy – RJELEMENTS.STORE

Effective Date: February 2, 2025
Last Updated: February 2, 2025

At RJELEMENTS.STORE, customer satisfaction is our priority. Since we sell digital products, our return and exchange policy is different from physical goods stores. Please read the following carefully before making a purchase.

1. Refund & Return Policy

Due to the nature of digital downloads, all sales are final, and we do not offer refunds, returns, or exchanges unless required by law. However, we are committed to ensuring that you receive high-quality products.

You may be eligible for a refund in the following cases:

• Corrupt or Non-Functional Files – If the digital product is defective and cannot be accessed or used as described.
• Duplicate Purchases – If you accidentally purchased the same item multiple times.
• Unauthorized Payment – If there is proof of an unauthorized or fraudulent transaction.

Refund requests must be submitted within 7 days of purchase.

2. Exchange Policy

Since digital products are instantly accessible after purchase, exchanges are not possible. If you experience issues with a file, please contact our support team, and we will try to resolve the problem.

3. How to Request a Refund?

If you meet the refund eligibility criteria, follow these steps:

1. Email us at support@rjelements.store with your order number and details of the issue.
2. Our team will review your request within 3-5 business days.
3. If approved, your refund will be processed back to your original payment method.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of mind after purchase.
• Product compatibility issues (please check the product description before buying).
• Failure to download the product due to personal technical difficulties.
• Abuse of the refund policy, such as excessive refund requests.

5. Contact Us

If you have any questions about our Returns & Exchanges Policy, feel free to reach out:

📧 Email: support@rjelements.store
📍 Address: Azerbaijan, Baku, veb.developher.az